范文为教学中作为模范的文章，也常常用来指写作的模板。常常用于文秘写作的参考，也可以作为演讲材料编写前的参考。写范文的时候需要注意什么呢？有哪些格式需要注意呢？以下是小编为大家收集的优秀范文，欢迎大家分享阅读。
商务英语电话对话两人篇一
people are a key factor in your own and your business success. many potentially worthwhile and profitable alliances have been lost because of an unintentional breach of manners.
dan mcleod, president of positive management leadership programs, a union avoidance company, says, "show me a boss who treats his or her employees abrasively, and ill show you an environment ripe for labor problems and obviously poor customers relations. disrespectful and discourteous treatment of employees is passed along from the top."
most behavior that is perceived as disrespectful, discourteous or abrasive is unintentional, and could have been avoided by practicing good manners or etiquette. weve always found that most negative experiences with someone were unintentional and easily repaired by keeping an open mind and maintaining open, honest communication. basic knowledge and practice of etiquette is a valuable advantage, because in a lot of situations, a second chance may not be possible or practical.
there are many written and unwritten rules and guidelines for etiquette, and it certainly behooves a business person to learn them. the caveat is that there is no possible way to know all of them!
these guidelines have some difficult-to-navigate nuances, depending on the company, the local culture, and the requirements of the situation. possibilities to commit a faux pas are limitless, and chances are, sooner or later, youll make a mistake. but you can minimize them, recover quickly, and avoid causing a bad impression by being generally considerate and attentive to the concerns of others, and by adhering to the basic rules of etiquette. when in doubt, stick to the basics.
the most important thing to remember is to be courteous and thoughtful to the people around you, regardless of the situation. consider other peoples feelings, stick to your convictions as diplomatically as possible. address conflict as situation-related, rather than person-related. apologize when you step on toes. you cant go too far wrong if you stick with the basics you learned in kindergarten. (not that those basics are easy to remember when youre in a hard-nosed business meeting!)
this sounds simplistic, but the qualities we admire most when we see them in people in leadership positions, those are the very traits we work so hard to engender in our children. if you always behave so that you would not mind your spouse, kids, or grandparents watching you, youre probably doing fine. avoid raising your voice (surprisingly, it can be much more effective at getting attention when lower it!) using harsh or derogatory language toward anyone (present or absent), or interrupting. you may not get as much "airtime" in meetings at first, but what you do say will be much more effective because it carries the weight of credibility and respectability.
the following are guidelines and tips that weve found helpful for dealing with people in general, in work environments, and in social situations.
talk and visit with people. dont differentiate by position or standing within the company. secretaries and janitorial staff actually have tremendous power to help or hinder your career. next time you need a document prepared or a conference room arranged for a presentation, watch how many people are involved with that process (youll probably be surprised!) and make it a point to meet them and show your appreciation.
make it a point to arrive ten or fifteen minutes early and visit with people that work near you. when youre visiting another site, linger over a cup of coffee and introduce yourself to people nearby. if you arrive early for a meeting, introduce yourself to the other participants. at social occasions, use the circumstances of the event itself as an icebreaker. after introducing yourself, ask how they know the host or how they like the crab dip. talk a little about yourself- your hobbies, kids, or pets; just enough to get people to open up about theirs and get to know you as a person.
keep notes on people. there are several "contact management" software applications that are designed for salespeople, but in business, nearly everyone is a salesperson in some capacity or another. they help you create a "people database" with names, addresses, phone numbers, birthdays, spouse and childrens names; whatever depth of information is appropriate for your situation.
its a good idea to remember what you can about people; and to be thoughtful. send cards or letters for birthdays or congratulations of promotions or other events, send flowers for engagements, weddings or in condolence for the death of a loved one or family member. people will remember your kindness, probably much longer than you will!
商务英语电话对话两人篇二
look at the letter below. rewrite it as an inspanidual letter to a customer - which would certainly be necessary if the customer had ordered ten items at this price and not just one.
the first lines are done for you below.
dear customer：
we regret that your order is being returned to you due to the reason(s) checked below. unfortunately， prices of equipment are constantly changing and these changes are often not reflected in our advertising due to the months between preparing advertising copy and its publication.
shipping and handling are also variable， so please include the proper charges if that is the reason that your order cannot be processed. it is always best to call us when more than one item is requested， to obtain exact shipping costs for your order.
from time to time items are discontinued and， though this is beyond our control， we will be happy to suggest products which are suitable. please give us a call on our inquiry line (304) 739-8723.
thank you for your patience， and we hope to serve you when the problem with your order noted below is corrected.
(_) item requested is no longer available.
(_) item requested is not yet available
(_) invalid credit card number. please check your card.
(_) insufficient postage and/or handling. please add $____ for shipping.
(*) price change. the new price is $
(_) other：_________________________________
additional notes： the product has been upgraded - the new version performs better than the original version， which has been discontinued.
begin your letter like this：
12 april 19——
dear mr stafford，
your order #767 999 for ten cx 99 processors
i am sorry to inform you that we have been unable to process this order and i am returning it to you for your attention.
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